Last updated: August 18, 2026

1. Destinations

Velodynn currently ships within Spain only.

2. Shipping costs

Free shipping on orders over €60 delivered to mainland Spain.

Applicable shipping costs will be shown during checkout and before the customer finally confirms the order.

Shipping cost may vary depending on the conditions applicable to the order.

3. Delivery times

The estimated delivery time will be shown to the customer during checkout or in the information relating to the order.

The times indicated are estimates and may be affected by circumstances beyond Velodynn's control, such as carrier issues, weather conditions, logistics problems, or force majeure.

4. Order preparation

Orders are prepared once payment has been confirmed.

If any issue prevents an order from being prepared or shipped within the expected time, Velodynn will inform the customer when possible.

5. Tracking

When the carrier used provides a tracking number, it may be shared with the customer so they can check the status of their shipment.

6. Delivery address

The customer is responsible for correctly providing the details required for delivery.

If an order cannot be delivered due to incorrect or incomplete details provided by the customer, Velodynn may contact the customer to try to resolve the issue.

7. Order received damaged

If the package arrives visibly damaged, we recommend reporting the issue to Velodynn as soon as possible and providing photographs of the packaging and the product.

You can contact:

info@velodynn.com

8. Orders not received

If the customer believes the order has not arrived within the expected time, they should contact Velodynn so we can check the shipment status with the relevant carrier.

9. Updates

Costs, carriers, and delivery times may change as Velodynn's logistics conditions change.

The information applicable to an order will be that shown to the customer before completing the purchase.